FAQ

Common questions.

What people tend to ask before getting started. If yours is not here, drop us a line.

The basics

What is Plotline?

Plotline keeps every dashboard in one house style, built from one set of definitions. You set the look once and every report follows, so the numbers are easy to read and easy to trust.

Who is it for?

Any business that reports on its numbers and is tired of dashboards that look different every time, disagree with each other, or sit behind an expensive tool. You do not need to be technical to get value from it.

How is this different from Metabase, Looker, or Power BI?

Those tools keep your charts inside a point-and-click interface, charge per person, and host your data for you. Plotline keeps one agreed look and one set of definitions, runs on your own systems, and is a single flat price. You get consistency by default rather than hoping everyone formats things the same way.

Setup and data

Where does Plotline get my data?

Straight from where it already lives. We connect to your existing database or warehouse, so the figures come from the source. There is nothing to copy out or keep in sync by hand.

Which data sources do you support?

The common ones, including Postgres, MySQL, Redshift, BigQuery, and Snowflake. If it speaks SQL, we can almost certainly chart it. Ask us about anything specific.

Where do the dashboards run? Is my data safe?

On your own systems. Reports are served from your infrastructure rather than ours, so your data stays with you and nothing is locked inside someone else's tool.

How long does setup take?

Most teams are up and running within a week. We help with the first connection and the first few dashboards, then you are free to build the rest yourself.

Can I move my existing dashboards across?

Yes. Tell us what you have today and we will rebuild your key reports in Plotline so you can compare them side by side. Migration help is included on the Growth and Enterprise plans.

Using it day to day

Can non-technical people read and share the dashboards?

They can. The dashboards are just web pages. Anyone you share one with can open a link, read the charts, and download the data underneath. No logins to wrangle, no training.

How often do the numbers update?

As often as you like. Set a schedule and the dashboards refresh on their own, so the numbers are current whenever someone looks. No more rebuilding a report the night before a meeting.

Can I put a dashboard on a screen or embed it in another page?

Yes. Because they are web pages, you can embed a dashboard in your intranet, drop it on an office screen, or share a link with a client. You choose who can see what.

Pricing and support

How does pricing work?

One flat price per workspace, billed monthly. See the pricing section for the current plans. No hidden add-ons.

Do you charge per person?

No. You can share dashboards with the whole company for the same price. The bill does not climb every time you hire.

Is there a trial?

Yes. We will set you up with a working dashboard on your own data so you can see it properly before you commit. Get in touch to start one.

What happens if I cancel?

You keep your dashboards. Because they run on your own systems and are built from plain definitions, nothing disappears when you stop. There is no lock-in.

How do I get help?

By email on every plan, with priority support and a named contact on Growth and Enterprise. A real person replies, usually within a day.

Didn't find your answer?

Ask us directly, or see Plotline running on your own data.